Privacy Policy

1. Information We Collect

• Account information such as your email, display name, nickname and avatar, and Google or Apple sign-in details when you use them. You can also play as a guest with a temporary ID stored on your device.
• Gameplay data such as game results, answers, points, wins, favorite topics and your position on the leaderboard.
• Content you share, such as group names, and support messages and the images you send in them.
• Friends and groups data, such as your friends list, friend codes, the groups you join and the games played in them.
• Voice chat data: when you join a voice chat, we record session data only (participants, join and leave times, and mute or removal status). We do not record or store the content of voice conversations.
• Subscription and purchase data, such as your VIP subscription status and purchase IDs from the App Store or Google Play. We never see or store your payment details.
• Your device's notification token and your notification preferences.
• A contact email address (optional), if you enter one in your account settings.
• Technical data such as device type, operating system, app version, user ID, and crash reports.

2. Device Permissions

• Microphone: used only when you join a voice chat in a group or game room. You can mute yourself or leave at any time.
• Camera: used only to scan QR codes to join a game or add a friend. We do not save any images from the camera.
• Photos: we only access the image you choose to attach to a support message.
• Notifications: to let you know about game invites, friend and group updates, and support replies.
• Ad tracking (iOS): we ask for your permission before using the advertising identifier to show personalized ads.

You can refuse or revoke any permission in your device settings, but the feature that depends on it will not work without it.

3. How We Use Your Information

We use this information to run games, multiplayer play and voice chat; track your progress and the leaderboard; provide membership benefits and verify subscriptions; send notifications; provide support; enforce usage limits and prevent abuse; fix bugs and improve performance; and avoid repeating questions (especially for VIP users).

4. What Other Users Can See

Your display name, nickname, avatar and scores are visible to other players in games, groups and the leaderboard. Voice chat participants can hear you and see your status in the chat, and a group admin can mute participants or remove them from the chat.

5. Sharing Information With Service Providers

We do not sell your personal information. We only share what is necessary with the following service providers to run the app:

• Google Firebase: sign-in, database, file storage and notifications.
• Google and Apple: sign-in, when you choose it.
• Agora and LiveKit: real-time audio for voice chats.
• Google AdMob: showing ads to users without a subscription.
• Adapty, the App Store and Google Play: managing in-app subscriptions.
• Sentry: technical crash reports, without sending personally identifying information.

We may also disclose information if required by law, or when needed to protect our rights or enforce our Terms of Use.

6. Ads

Users without a subscription (non-VIP) may see Google ads. On iOS, personalized ads based on the advertising identifier are only shown if you allow tracking; otherwise non-personalized ads are shown.

7. Payments and Subscriptions

All purchases and subscriptions are made in the app through the App Store or Google Play. We do not see or store your payment details; we only receive the subscription status and purchase IDs.

8. Data Retention and Security

Data is stored in Firebase and on our servers in a secure environment, and we use appropriate measures to keep your data confidential and safe. We keep your account data for as long as your account is active. Voice chat audio is never stored.

9. Your Rights and Account Deletion

You can edit your profile or delete your account from the Edit Profile screen in the app (you must cancel any VIP subscription first). Deleting your account deletes your profile and sign-in data. To delete all of your data completely (such as game history and support messages), or to request a copy of it, please contact us by email.

10. Children

The app is not intended for children under 13, and we do not knowingly collect their data. If you learn that a child has given us personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes through the app, or by email if one is available.

12. Contact Us

For any privacy questions or requests, you can contact us by email at: info@triviaxtrivia.com